WHERE
ARE THESE PRODUCTS MADE?
We design and make all the Celtic products ourselves in our workshop in
the North of Scotland. The Photographs are taken and printed
by us. All the Celtic items we make (plaques, boxes and resin pendants) copyright to Andrew McGavin Designs,
all photographs copyright to
Jaycee Design. The Pewtermill pewter is made in Ayrshire Scotland
YOU SAY YOU MAKE
THE PLAQUES AND PENDANTS, BUT I HAVE SEEN THEM IN SHOPS AND ON
OTHER WEBSITES
We sell our Celtic Products to several shops under the name
ANDREW
McGAVIN DESIGNS, for a list of some of our stockists please
click
here.
HOW DO I BUY A
PRODUCT?
Simple:- Browse through the site When you would like to buy an item,
simply click the red "Buy Now" button below the item. This will put the
item of your choice into the shopping cart, select the area you live
in, and click
recalculate to add the shipping. You can then either continue shopping
or proceed to checkout, where you will be connected to a secure payment
page
(Paypal).
WHAT METHODS OF
PAYMENT DO YOU ACCEPT?
We accept all major credit and debit cards as payment. If you do not
have a credit or debit card, simply register with Paypal, set up an
account, and the money can easily be transferred. Signing up for a
PayPal account is
free and there's no charge to send money.
IS MY PAYMENT
SECURE?
Yes. We use Paypal which uses SSL technology to keep your details safe.
In addition, when you make a payment using PayPal, we won't receive any
of your sensitive financial information like your credit card or bank
account
number, this way you don't have to worry about paying people you don't
know.
DO YOUR PRICES
INCLUDE VAT?
No. We are a small company, and don't have to charge VAT, the
only extra charge is for post and packing.
HOW MUCH IS POST
PACKAGING?
Post and packing is added automatically on the shopping cart page in
the following area bands
UK (Royal
Mail) - We charge a variable post charge calculated from
the weight of your goods. Goods sent either First Class or as
a Standard Parcel.
Europe
(Royal Mail) - We charge a variable post charge calculated
from the weght of your goods. Goods sent airmail as a Small
Packet (up to 2kg) then at a flat rate of £30 as a Parcelforce Worldwide Standard Parcel
USA
& Canada (Royal Mail) - We charge a variable post charge
calculated from the weght of your goods. Goods sent airmail
as a Small Packet (up to 2kg) then at a flat rate of £45 as a Parcelforce Worldwide Standard Parcel
ALL OTHER COUNTRIES
(Royal Mail) - We charge a variable post charge
calculated from the weght of your goods. Goods sent airmail
as a Small Packet (up to 2kg) then at a flat rate of £60 as a Parcelforce Worldwide Standard Parcel
HOW LONG WILL I
HAVE TO WAIT TILL I HAVE MY ORDER?
Usually under a week, but because we make everything ourselves (and there are only the two of
us!) we quote 3 weeks from ordering to dispatch. Please email if you need more details. We will email you when your order is sent out.
WHAT ABOUT
BREAKAGES OR DAMAGED ITEMS?
We sell giftware, so unfortunately the odd piece can get broken in
transit. If this happens please email us.
Any breakages or shortages on delivery
must be reported to us within 3
working days of taking delivery of your order.
Damaged or faulty goods will be either refunded or exchanged, which
ever you prefer, and your postage refunded.
REFUNDS
If for any reason you are not happy with the goods you
have bought from us, or simply don't like them, you can return them to
us in their original condition for replacement or a full
refund up to seven days after receiving them.
